As market's requirements change, companies have to conserve, develop and manage their knowledge to provide more complex products. For this reason and in the background of knowledge management, it is necessary to detect knowledge gaps in the company or in a department. We built a methodology, which firstly identifies the processes running in the concerned unit and the knowledge, which is needed to complete those processes. Thereby, our approach focus on the granularity of the knowledge and process elements. This enables quantitative analysis methods for knowledge structures to provide results that are more valid. To evaluate this granularity, we applied our approach in a design project.     «

As market's requirements change, companies have to conserve, develop and manage their knowledge to provide more complex products. For this reason and in the background of knowledge management, it is necessary to detect knowledge gaps in the company or in a department. We built a methodology, which firstly identifies the processes running in the concerned unit and the knowledge, which is needed to complete those processes. Thereby, our approach focus on the granularity of the knowledge and proces...     »