Effective knowledge management of the use-phase can be a catalyst for driving innovations. In this paper, we propose a knowledge management framework that offers a systematic approach for driving innovation from the use phase. To start, an information acquisition architecture is developed. The system KPI's are derived and agent-based models are used to evaluate the KPIs under various analysis scenarios. The insight gained is used to identify innovation potentials, and finally, the knowledge gained is shared with relevant stakeholders. The framework is applied to an ebike sharing system.     «

Effective knowledge management of the use-phase can be a catalyst for driving innovations. In this paper, we propose a knowledge management framework that offers a systematic approach for driving innovation from the use phase. To start, an information acquisition architecture is developed. The system KPI's are derived and agent-based models are used to evaluate the KPIs under various analysis scenarios. The insight gained is used to identify innovation potentials, and finally, the knowledge gain...     »